Your Trust & Safety, Our Priority

We maintain the highest standards of professional verification, data security, and clinical compliance to ensure your safety on every session.

12-Step Professional Verification

Every therapist on Connect Therapies passes our rigorous verification process before they can see their first patient.

Identity Verification

Government ID check

Professional License

RCI registration verification

Qualification Check

Degree and certification validation

Experience Review

Work history and clinical experience

Background Check

Professional conduct verification

Liability Insurance

Professional indemnity coverage confirmation

Scope of Practice

Specialization competency assessment

Clinical References

Professional reference checks

Platform Training

Telehealth best practices orientation

Mock Session

Quality assessment of clinical skills

Compliance Agreement

Terms and ethical guidelines acceptance

Ongoing Monitoring

Continuous performance and review tracking

Data Security

Your data is protected with enterprise-grade security at every layer.

End-to-End Encryption

All video sessions and messages are encrypted using industry-standard TLS 1.3 protocols. Your conversations stay private.

Secure Data Storage

Patient data stored with AES-256 encryption on certified cloud infrastructure with geo-redundant backups.

Access Controls

Role-based access ensures no unauthorized data sharing. Only you and your therapist can access your session data.

Regular Security Audits

Periodic penetration testing and vulnerability assessments by independent security firms.

Regulatory Compliance

We adhere to all applicable Indian healthcare and data protection regulations.

RCI (Rehabilitation Council of India)

All therapists on our platform are RCI registered and maintain active licenses.

Telemedicine Guidelines

Fully compliant with India’s Telemedicine Practice Guidelines 2020 issued by the Board of Governors.

Data Protection

Aligned with India’s Digital Personal Data Protection Act for responsible data handling and privacy.

Clinical Standards

All therapy delivered follows evidence-based practice requirements and internationally recognized protocols.

Patient Rights

Your rights as a patient are fundamental to our platform. We are committed to upholding each one.

Informed Consent

Full disclosure of treatment plans, risks, and alternatives before every session begins.

Privacy

Your health information is never shared without your explicit consent. Period.

Choice

Freedom to choose and switch therapists at any time, with no questions asked.

Grievance Redressal

Formal complaint process with a commitment to resolution within 48 hours.

Data Portability

Request and receive your complete health data anytime in a standard format.

Professional Liability

All therapists on Connect Therapies carry professional liability insurance, ensuring they are covered for the services they provide through our platform.

Platform-level insurance coverage provides additional protection for both patients and therapists, adding an extra layer of security to every session.

Clear scope of practice agreements ensure every therapist operates within their certified area of expertise, preventing overreach and ensuring patient safety.

Have Questions About Our Safety Practices?

We're happy to answer any questions about our verification process, data security, or compliance standards.